Refund policy

We provide free worldwide shipping on all orders.

All orders from the USA and the Rest of The World will be shipped via either DHL Express or FedEx. Delivery will take 3 to 5 working days depending on the customs clearance. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number, so that you’ll be able to track the status of your parcel. In the event of exceptions due to certain zones and customs rules, you will be informed and are not obliged to proceed. A cancellation and full refund will then be in order.

You are liable to pay any inbound duties and taxes that your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact number of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order.

Orders received after 0800 (Singapore Standard Time, GMT+8) will only be processed the following day. All orders will be dispatched on the next working day.

For all returns and exchanges, customers must email our customer service within 30 working days from the date of receipt, and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Please include your order number and watch model to facilitate the waiting process.

All refunds by AuspiceGems will not include the sales charges depending on the mode of payment.

*Refunds & Returns will be made in store credit only*

We do not offer refunds if the parcel is returned due to refused delivery by the consignee or failure to make payment of duties and taxes at the destination country. It is the responsibility of the customer to ensure proper acceptance and payment for their order.

Please be aware that we do not provide refunds for change of mind or situations where the customer no longer needs the item. This policy applies regardless of the reason, including instances where the delivery may not have been completed within the expected timeframe.

We are more than willing to adhere to your request if it fulfils the following requirements:

Product must be returned in its original condition and packaging, with the price tag intact, with the proof of purchase attached.

Product must not have been resized in any way, with beads either added or removed.

Product must not have been customized, either by us or externally.

Product must not have been altered, serviced, or repaired by anyone other than AuspiceGems.

Our sizes are made according to the order you made online. Calculations are based on your wrist size, please do not provide your bracelet external size.

If you have purchased a bracelet that doesn't fit, we will resize it for free. Resize will be done at our office. If you can't visit us, you can send it to us by courier. Courier charges both ways will be borne by the client.

AuspiceGems reserves the right to refuse any returns or exchanges that we believe may violate our Return & Exchange Policy, or if returned goods are in unsatisfactory condition. Products that are not eligible for return or exchange will not be returned to the sender, and will not be eligible for store credit. There is strictly no cash refund.